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  • What are the different helmet standards and are they the same?
    When it comes to helmet standards, it's important to understand that they are not all the same. Just like horses competing at different levels of show jumping, there are varying standards that helmets can meet. The highest standard in the industry is Snell E2021, which is a rigorous and difficult standard to meet. In fact, we estimate that 99% of helmets on the market are unable to meet this standard. The Snell standard is unique because it tests against round objects, such as show jump poles, trees, railings, and posts. This makes it an ideal choice for equestrian riders looking for the highest level of protection. At ARRO we have passed Snell, PAS015, VG1 and the new ASTM 2023 standard (the four main ones). The new European EN1384 we will obtain during 2023, its only slightly higher than the older European VG1 and is of a lower standard than PAS 015 and Snell. Safety Tip 1: If a helmet features a plastic buckle, it generally indicates a lower standard. On the other hand, Snell-certified helmets usually incorporate steel buckles for enhanced helmet retention. Safety Tip 2: Helmets equipped with a dial tend to be of a lower standard as well. While dials are convenient, Snell's high standards for additional head coverage currently prohibit us from reducing the rear head coverage to accommodate a dial.
  • MIPS Parts - Yellow dots
    If these yellow dots have come off your soft fabric liner and your helmet is feeling loose, please contact us for free replacements. These parts are supplied by MIPS, not ARRO. Note when the liner is just pulled out without holding these MIPS parts, can also cause these parts to come out, don't worry, just contact us for free replacements and we will send you some. We are also working with MIPS on the issue.
  • Where can we purchase an ARRO Helmet?
    You can purchase your ARRO helmet online, or visit one of our New Zealand stockists. Please contact us if you would like help purchasing your helmet online. At ARRO, we believe in starting small and maintaining control in order to get it right for our riders. That's why we are only working with select retailers for now. We will constantly will be reviewing our distribution/retailer strategy, when we have a larger stock available. Currently, we hold stocks and spare parts in New Zealand, Australia, UK and the United States. Our focus for now is on providing the best possible products and service to our riders, and we will be exploring further retail partnerships and other distribution options in 2023. Our goal is to provide riders with access to our products while ensuring that we maintain control over the quality and experience that riders have with ARRO Helmets.
  • Are ARRO helmets permitted in competition?
    FEI events: Yes USA: Yes as also ASTM/SEI certified Australia & NZ: yes has Snell E2021 & ASTM/SEI UK: Yes has Snell E2021 & ASTM/SEI and presently obtaining PAS 015 & VG1 Chin bar: currently going through final testing/approvals with Snell Any questions, please contact ARRO Photo of inside of helmet below showing standards:
  • Helmet tagging including changes?
    Australia: Yes (refer photo below) NZ including new yellow from August 2023 : Yes (refer photo below) UK: Yes USA: Yes has ASTM/SEI inside helmet, ARRO has also passed the new ASTM 2023 standard
  • Concussion & MIPS etc
    A surprising fact is that the majority of riders (including ourselves initially) didn't realise that helmets do not protect against concussion. Helmet manufacturers around the world also state this on their websites, i.e. no protection against concussion. Concussion is a mild traumatic brain injury so needs to be taken seriously and we see it happening all the time. For concussion, we have teamed up with MIPS who specialize in this field, please note though that this does not mean that with MIPS they protect 100% against concussion! MIPS works on "certain angled impacts", intended to help "reduce" rotational force to the head, it does not fully eliminate concussion by any means. This applies to any helmet with MIPS, it does not fully eliminate concussion and only reduces the risk at certain angles/impacts. MIPS is only one part of our overall helmet protection/safety, because we believe it can help on certain impacts we use it, it is one part of six parts ARRO have around safety. At ARRO we if we see something that can potentially help, we spend the money and use it. We didn't have any budget/cost restrictions when we designed and built this helmet, if we believe it helped, we just did it.
  • Go Pro's and other camera devices
    At ARRO, we prioritize safety and only recommend helmet-mounted devices if they have been thoroughly tested and evaluated in our lab to assess the potential impact forces and injury risks. If you plan on using a camera with your helmet, please contact ARRO to confirm if it has been approved. Our helmets are made from a combination of carbon fiber and kevlar for strength, but we remain cautious about attaching devices to the helmet. The point load created by mounting a device can potentially compromise the helmet's protective capabilities. Although our helmets have earned the highest safety rating from Snell, we still take a cautious approach to ensure the safety of our users.
  • Can I use my helmet for non equestrian sports like bike riding?
    We understand that many riders engage in various outdoor activities and would love to provide a helmet for every adventure, however, we have chosen to focus solely on equestrian sports and are unable to extend our certification to include other sports such as downhill mountain biking. Our helmet and chin bar undergo extensive testing to meet the rigorous standards for equestrian sports, and we believe that it is crucial to maintain the highest level of safety for riders in these activities. We will continue to strive for innovation and safety improvements in our equestrian helmets and thank you for considering ARRO for your riding needs.
  • Can I paint my helmet?
    Modification or customization of your helmet should only be done with prior approval from ARRO. To ensure the integrity and protective capabilities of your helmet, it is crucial to consult with our friendly staff before making any changes. Using certain paints or solvents can greatly reduce the effectiveness of the helmet and is not recommended. Don't take the risk - reach out to us first
  • How often should my helmet be replaced?
    ARRO recommends replacing your helmet every 3 to 5 years, depending on frequency of use. For everyday riders, we recommend replacing your helmet every 3 years. If your helmet has had minimal use, it can be used for up to 5 years. In the event of a fall or accident, it is recommended to replace the helmet immediately, as damage to the internal structure may occur, even if it is not visibly apparent. For full details, please refer to the Owner's manual.
  • Where do I store the helmet?
    Avoid exposing the helmet to direct sunlight or storing it in a hot car, as the heat can cause damage to the materials and potentially compromise its ability to provide adequate protection in the event of a crash. Keep the helmet in its hard EVA case, in a cool and dry place, away from direct sunlight and potential sources of damage. This will ensure that your helmet remains in good condition and ready for use at all times.
  • How do I take care of my helmet?
    Cleaning Your Helmet Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a mild dish soap). Lice Removal Here’s a simple, effective way to get rid of them: Do not use spray of any type. Place the helmet into an airtight plastic bag for 48 hours. Then, remove the pads and use a soft cloth or sponge, warm water and mild soap to clean the surface. Discard the pads and plastic bag (keep bag out of reach of children due to suffocation hazard) contact ARRO for replacement inner liners & pads.
  • Does ARRO have a crash replacement program?
    ARRO'S Crash Replacement Program is available is available to certain countries - refer separate tab about this program Remember: Never wear a helmet that’s been involved in an accident.
  • Breakaway Visor?
    The ARRO helmet features a standard and large visor that is designed with safety in mind. Our breakaway visors are engineered to break away in the event of an impact, ensuring the helmet stays on your head rather than potentially shifting in a fall. Fixed peak visors are banned in XC in the UK, and we at ARRO share this belief. We believe that fixed peak visors pose a dangerous risk (including hyperflexion of the neck), and we strive to prioritize the safety of our riders above all else. Our breakaway visors are made with the highest standards in mind and are more expensive to produce. However, we believe in the importance of this design and are committed to delivering a helmet that truly cares for your safety. Additionally, the helmet can be worn in cross-country mode without the peak, providing even greater versatility and options for riders. At ARRO, we prioritize rider safety above all else and make decisions based on what we believe is best, not what is easiest or most cost-effective.. Please note, spare parts are available to purchase and it is important not to hold the helmet by the breakaway visors as it is designed to break away for your safety. Our patented design ensures that our breakaway visors are the best in the industry.
  • Patents / Third Parties / Protection / Copyright ?
    Please note that unauthorized use of our patented designs and technology is strictly prohibited and we take legal action against infringers. By using our products, you are agreeing to our terms and conditions and respecting our intellectual property rights. We invest heavily in research and development to bring the best possible products to market and protecting our innovations is important to us. If you have any questions or would like to discuss licensing opportunities, please get in touch with us. We are always open to working with partners who share our commitment to quality and safety. Unique and protected by 6 different patents in over 150 countries, includes but not limited to. Patents Patent Application No. PCT/IB2022/059150 ​ Patent Designs EU Design No. 008918742-0001 EU Design No. 008918742-0002 EU Design No. 008918742-0003 UK Design No. 6198725 UK Design No. 6198726 UK Design No. 6198727 China Pending Design No. 202230165382.9 New Zealand Pending Design No. 429493 New Zealand Pending Design No. 430799 US Pending Design No. 29/832173
  • Wide brim vs standard brim visors?
    Our helmets offer versatile protection with interchangeable visors. Choose from a wide brim (available as an optional accessory), a standard visor, or wear it without a visor for a customized fit. If you don't like the wide brim look, simply remove it for a different style. With three different wearing options, you have the flexibility to choose the one that suits you best. Note: Wide brim visors are sold separately and are designed to break away in the event of an impact
  • Sizes / availability
    53cm or 6 1/2 = Available later March 2024 54cm or 6 5/8 = Available late March 2024 55cm or 6 3/4 = Available late March 2024 56cm or 6 7/8 = Available now 57cm or 7 = Available now 58cm or 7 1/8 = Available now 59cm or 7 1/4 = Available now Helmet guide - main CM USA Helmet model Helmet liner - white label 53 6 1/2 C3D S 54 6 5/8 C3D S 55 6 3/4 C3D SM 56 6 7/8 C3D or C3 SM (C3D) or M for C3 model 57 7 C3D or C3 SM (C3D) or M for C3 model 58 7 1/8 C3 L 59 7 1/4 C3 L
  • FEI Helmet Recommendations - Dec 23
    Confirm we can pass all the FEI recommendations, they had 2.2m for the test height for rotational, we even went further and took it to 3.4m.
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