PRODUCT WARRANTY
YOUR RIGHTS UNDER NEW ZEALAND LAW
Our products come with guarantees that can't be excluded under the Consumer Guarantees Act 1993. The ARRO warranty below is in addition to those rights and doesn't replace or limit them. If a product is faulty, you can rely on the CGA as well as, or instead of, this warranty.
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THE ARRO MANUFACTURER'S WARRANTY
ARRO warrants its helmets, air vests and body protectors to be free from defects in materials and workmanship for one (1) year from the date of purchase.
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During the warranty period, if a covered product has a defect, we'll repair or replace it, or refund the purchase price, at no cost to you, including return shipping.
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Please keep your proof of purchase, as we'll need it to process a claim.
WHAT THE WARRANTY DOESN'T COVER
- damage from an accident, fall or impact. A helmet that has been in an impact should be replaced, even if you can't see any damage.
- misuse, modification, improper repair, neglect, or not following the instructions
- heat or water damage from improper storage
- normal wear and tear, for example liners, padding and straps
- for air vests: used CO2 canisters, and activation of the vest (activation isn't a defect)
HOW TO MAKE A CLAIM
Email info@arro.nz with your order number or proof of purchase, a description of the problem and photos. We'll explain what to do next.
ARRO Helmets Limited, 42 French Pass Road, RD 4, Cambridge 3496, New Zealand