This Crash Replacement Program is available to customers in the United States, UK, Australia & NZ only at this stage. Please contact ARRO to learn about programs available in your country.

​

To use the Crash Replacement Program, the crashed helmet must first be returned to ARRO, and the replacement helmet must be purchased directly from ARRO. If your ARRO helmet has been involved in an accident, within one year of your purchase date, you may be eligible for a 50% discount on a new ARRO replacement helmet depending on the helmets age and nature of the fall.  We will need to receive the helmet back.

For falls in years 2 and 3 from the purchase date, a 25% discount off the original purchase price.

If you need another replacement later, the same discount applies: 50% off the original purchase price in year 1, and 25% off in years 2 and 3.

​

To learn if your helmet qualifies, please email us at info@arro.nz with the below information:

• Your full name

• Your phone number

• Your shipping address

• ARRO helmet model 

• Helmet size and color

• Purchase date and location

• Picture(s) of the damaged helmet - we will need the helmet returned, doesn't matter if the steward has cut the straps off.

• Description of fall