Your rights under the Consumer Guarantees Act 1993 (CGA) come first. Nothing in this policy limits them.

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FAULTY PRODUCTS

If a product you bought from us is faulty, not of acceptable quality, or not as described, please contact us as soon as possible at info@arro.nz with your order number, a description of the problem and photos if you can.

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- We pay reasonable return costs for faulty items. Contact us before sending the item and we'll explain how to return it.

- If the fault is minor, we may repair or replace the item, or give you a refund.

- If the fault is serious (a "failure of a substantial character" under the CGA), you can choose a refund or a replacement.

- We may need to inspect the item, or have our supplier inspect it, to confirm the fault. We'll keep you updated and won't leave you waiting unreasonably.

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These rights don't apply to damage caused by an accident or a fall, misuse, or normal wear and tear. See "Helmets after an impact" below.

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CHANGE OF MIND

You don't have a legal right to return an item because you changed your mind, but we're happy to accept change-of-mind returns if:

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- we receive the item within 30 days of the date of purchase

- the item is unused, in its original packaging, with seals, tags and documentation intact

- helmets have not been worn or involved in any impact.

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The customer pays return postage for change-of-mind returns. Exchanges are subject to stock availability; please contact us first.

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Refunds go back to your original payment method within 14 days of us receiving the item.

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ITEMS WE CAN'T ACCEPT FOR CHANGE OF MIND

- Helmets that have been worn, or that have been in a fall or impact. A helmet that has been in an impact should be replaced.

- Air vests that have been activated or show signs of use.

- CO2 canisters that have been opened or used.

- Faulty items are always covered under the CGA, as set out above.

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HOW TO RETURN AN ITEM

1. Email info@arro.nz or use the form below, and include your order number.

2. Pack the item securely with a copy of your invoice and a note explaining what you'd like (refund or exchange, and size).

3. Send it to: ARRO Helmets Limited, 42 French Pass Road, RD 4, Cambridge 3496, New Zealand.

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For items bought from a stockist, please contact the stockist first. Your CGA rights apply there too.

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All prices include GST.